Border Detention Resolution

A consignment held at the border is an expensive problem that grows by the day, and it is almost always a documentation problem rather than a product one. The usual triggers map directly to the Regulation: no Responsible Person established in the territory (Article 4), a missing or invalid notification on the CPNP or SCPN (Article 13), a label that does not meet the mandatory particulars of Article 19, or an ingredient restricted or prohibited under Annexes II to VI flagged on inspection (Article 14).

The first step is to identify precisely what the authority requires, because release depends on answering that specific question rather than supplying documentation in general. From there we produce what is needed on our expedited service, on the 24 or 48-hour basis where the situation demands it, and liaise with the importing authority to secure release. Once the consignment is moving, we set out what to put in place so the next shipment clears without incident.